Appointment Policies

Before Your Appointment

If you are running late, your service may be shortened so as to not interfere with the next client’s appointment. If you are having any eye or eyelash-related service, please remove ALL eye makeup, eye cream, foundation, and contacts beforehand so as not to let their removal run into your appointment time. The longer your lashes have been dry after cleansing (as opposed to removing makeup immediately before service) the better the results of your service. If you are having permanent eyeliner done, please have all eyelash extensions removed as well, otherwise your natural lashes will get caught in the process.

Cancellation and Refund Policy

All sales are final. You can cancel or change your booking online in My Booking History up to 24 hours in advance of your visit. If you fail to adhere to the cancellation policy as stated under the terms and conditions we have the right to charge you a $50 fee (or full amount for services less than $50) for that time slot. Prices are guidelines only and can vary depending on the staff member and the service performed in the salon. If, after receiving an eyelash extension service, your new lashes begin falling out prematurely, please email photos to within the first 24 hours after the service, and we will schedule you a new service at no additional charge within 72 hours. Thank you for understanding.

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Eyelash extensions are carefully applied to each natural lash so as to not disrupt the growth of neighboring lashes. With proper maintenance, clients should come in every 2-4 weeks for lash fills. Eyelash extension wearers can still swim and get their eyes wet after allowing them to dry for a day, keeping in mind to avoid rubbing the eyes. Clients should refrain from using cotton or lint products over the eyes as the cotton will get caught on the lashes and may remove some. Extended amounts of heat (such as hot yoga) and rigorous activities with sweating could possibly affect the extensions, but not to worry, at Sweet & Lashful, we will fill you right back up so you can continue living your best life with your best lashes!

Caring for Your Lashes